How do I contact support?

Customers can submit an enhancement request, question, or technical issue by using the following:


Web: Submit a request

Or return to the Knowledge Base to continue browsing articles.

*Please reach out to your in-house support team if your ConceptShare account is hosted on site and/or support is handled internally. 


Helpful Information when logging a ticket:

  • The URL in question:
  • The Browser you are using: IE10, IE11, Chrome, Firefox, Safari, etc.
  • Your Role in ConceptShare: Project Manager, Reviewer, Admin., etc.
  • A Screenshot of the error (if applicable)
  • A Summary of the issue


For Enhancement Ideas please indicate:

  • What Item you’d like improved
  • Your Role
  • The Value to you

If you suspect the service is down please check for any maintenance, or outage messaging.  Operations have automated monitoring enabled all day, every day.


Coverage Hours:

Support is staffed Monday to Friday, 9:00 a.m. to 5:00 p.m. ET (except for statutory holidays in Canada)

The ticket system will send you a confirmation that your ticket has been received and an agent will respond to you inside of approximately two hours during coverage hours.

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