Customers who are authorized support contacts on their account can submit an enhancement request, question, or technical issue by using the following:
Or return to the Knowledge Base to continue browsing articles.
If you get an unauthorized contact message from the Deltek system, redirect the support query to your administrator or to your ConceptShare Customer Success or Trial contact. All the replies will be from a Deltek email address as they are our Parent company.
*Please reach out to your in-house support team if your ConceptShare account is hosted on site and/or support is handled internally.
Helpful Information when logging a ticket:
- The URL in question: mydomain.conceptshare.com/#/projects/12
- The Browser you are using: IE10, IE11, Chrome, Firefox, Safari, etc.
- Your Role in ConceptShare: Project Manager, Reviewer, Admin., etc.
- A Screenshot of the error (if applicable)
- A Summary of the issue
For Enhancement Ideas please indicate:
- What Item you’d like improved
- Your Role
- The Value to you
If you suspect the service is down please check www.conceptshare.com/status for any maintenance, or outage messaging. Operations have automated monitoring enabled all day, every day.
Support is staffed Monday to Friday, 9:00 a.m. to 5:00 p.m. ET (except for statutory holidays in Canada)
The ticket system will send you a confirmation that your ticket has been received and an agent will respond to you inside of approximately two hours during coverage hours.