Top

How do I contact support?

Customers can submit an enhancement request, question, or technical issue by using the following:

Email: support@conceptshare.com

Or return to the Knowledge Base to continue browsing articles.

Do not be concerned if you get an unauthorized contact message from the Deltek system.  The email has still delivered while we transition to the new support system.  All the replies will be from a Deltek email address as they are our Parent company.

In the future, each account will have assigned administrators who will manage support for your account and you will reach out to them to submit a ticket on your behalf.

*Please reach out to your in-house support team if your ConceptShare account is hosted on site and/or support is handled internally. 

 

Helpful Information when logging a ticket:

  • The URL in question: mydomain.conceptshare.com/#/projects/12
  • The Browser you are using: IE10, IE11, Chrome, Firefox, Safari, etc.
  • Your Role in ConceptShare: Project Manager, Reviewer, Admin., etc.
  • A Screenshot of the error (if applicable)
  • A Summary of the issue

 

For Enhancement Ideas please indicate:

  • What Item you’d like improved
  • Your Role
  • The Value to you

If you suspect the service is down please check www.conceptshare.com/status for any maintenance, or outage messaging.  Operations have automated monitoring enabled all day, every day.

 

Coverage Hours:

Support is staffed Monday to Friday, 9:00 a.m. to 5:00 p.m. ET (except for statutory holidays in Canada)

The ticket system will send you a confirmation that your ticket has been received and an agent will respond to you inside of approximately two hours during coverage hours.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request