Customers can submit an enhancement request, question, or technical issue by using the following:
Web: Submit a request
Or return to the Knowledge Base to continue browsing articles.
*Please reach out to your in-house support team if your ConceptShare account is hosted on site and/or support is handled internally.
Helpful Information when logging a ticket:
- The URL in question: mydomain.conceptshare.com/#/projects/12
- The Browser you are using: IE10, IE11, Chrome, Firefox, Safari, etc.
- Your Role in ConceptShare: Project Manager, Reviewer, Admin., etc.
- A Screenshot of the error (if applicable)
- A Summary of the issue
For Enhancement Ideas please indicate:
- What Item you’d like improved
- Your Role
- The Value to you
If you suspect the service is down please check www.conceptshare.com/status for any maintenance, or outage messaging. Operations have automated monitoring enabled all day, every day.
Support is staffed Monday to Friday, 9:00 a.m. to 5:00 p.m. ET (except for statutory holidays in Canada)
The ticket system will send you a confirmation that your ticket has been received and an agent will respond to you inside of approximately two hours during coverage hours.