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Feedback Flags and Resolutions

Overview:

  • Feedback Flags allow users to categorize the feedback in the Proofing WorkSpace.
  • Flag Resolutions allow users to indicate a response to the Flag.
  • Filters can be applied to either Flags, or Resolutions, or both to allow users to focus on the information we need.
  • The flags and resolutions available in an account can be customized by an account administrator.

To Add a Flag

  1. Load an asset in the Proofing WorkSpace
  2. Click the shadowed flag in the top right of your feedback.
  3. The list of available Flags will appear so you can choose the desired one.

Feedback_with_Flag_and_Hover.PNG

 

To Add a Resolution

  1. Click on the Flag
  2. Choose "Resolve Flag >"
  3. The list of available Resolutions will appear so you can choose the desired one.

Feedback_with_Flag_Resolution_and_Hover.PNG

 

To Apply a Filter:

  1. Click the Filter_Icon.PNG icon in your Feedback panel
  2. Choose your filter criteria

Tip: Filters can also be saved for quick access next time you are in the Proofing WorkSpace

Filter_Flag_Resolution.PNG

 

Answers to FAQ: 

  • Yes, flags are only visible in the Proofing Workspace.
  • There can be one flag and one resolution per piece of feedback.
  • A flag is required before a resolution can be added.
  • A user requires project role permissions to edit comments in order to to add/edit flags and resolutions after publishing.
  • A user requires project role permissions to edit all comments in order to add/edit flags and resolutions on feedback provided by other users.
  • The default flag is the last flag that was used.  The flag can be changed by clicking the icon again.
  • Currently there are no notifications linked to flags and resolutions.  If you have requests please submit them to customersuccess@conceptshare.com
  • ! If you are using Custom Project Roles, ensure the Project Role Permissions to Use Feedback Flags are enabled. To resolve flags, also ensure you have Edit Feedback permissions enabled.

 


Congratulations!

You now know how to apply Flags and Resolutions to categorize feedback in the Proofing Workspace.

For more detailed information about the Proofing Workspace and its tools, please see the articles below.


 

Further Reading:

The Proofing Workspace Guide:

 

 

 


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